Friday, August 31, 2012

New IRS Website: Is It an Improvement?

The U.S. Internal Revenue Service (IRS) unveiled its new website Thursday after offering a sneak preview last week. The IRS says technological upgrades will help the agency deliver services at a faster pace.

The IRS redesigned the website after analyzing usage of the previous site, including the most visited pages and most used tools. The main nagivation was modified to reflect demand for critical information about filing, payments, refunds, credits and forms.

The new site also boasts expanded language options, offering content in Spanish, Chinese, Korean, Vietnamese and Russian.

The IRS plans to add new search capabilities to better tag and target content for more meaningful search results. The agency will also feature related forms and publications in a separate section in search results.

Another change to the website is the new promotional banner, which will put important information, updates and tools front and center.

What do you think? Is the new website a step up? Will search improvements help you and your clients find information more quickly?

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